How To Fix eSIM Not Working On Samsung Phone

How To Fix eSIM Not Working on Samsung Phone

Samsung Galaxy series are flagship smartphones that support many features and one of them is eSIM.

However, eSIM removes the need for a physical SIM and provides more flexibility.

Well, what if your eSIM stopped working?

It can be really annoying as you will be stuck without internet.

There are users who are facing the same problem as yours.

Here’s a practical example:

eSIM not working properly

I know that eSIM wasn’t available in the previous version and it’s amazing integrating this option to the new version, unfortunately it’s not working properly I tried with T-Mobile and I successfully added the plan and it recognized the phone number but there it’s no Calls, Text or Internet. I had to go back to the physical sim.

Original Post Taken From: Samsung Community

Don’t worry, there are various methods that you can try to solve it.

In this guide, we will provide and explain the solutions on how to fix eSIM not working on Samsung.

Now, let’s check the methods to solve it.

Additional Reading: Methods To Fix “Invalid SIM Card” Error on Android

How To Solve Samsung eSIM Not Working

In this article, the solutions will work for all Samsung devices which supports eSIM such as, Samsung S23 Ultra, Samsung S22 Ultra, S21, S20, etc.

Video Tutorial: Fix eSIM Not Working On Samsung Phone


Method 1: Update Your Software

An outdated software version may not support it and you can face the issue of not working. So, the very first thing you should check is your phone’s software.

Here’s how you can check it.

Step 1. Open Settings app and go to Software update.

Step 2. Now, select Download and install, then tap Download Now, if available.Update Phone OS Version

Additional Reading: [Quick Tips] How To Unlock Android SIM Card

Method 2: Re-Setup Your eSIM

Re-setting up can solve your problem of not working, if there are any bugs and glitches it can be solved easily. First, you need to remove the existing eSIM and then re-register.

Here’s what you should do.

Step 1 – Navigate to Settings > Connections > SIM card manager.

Step 2 – There will be a Samsung eSIM list, simply choose your eSIM and tap Remove button.

Step 3 – Enter your password, fingerprint or PIN, if prompted.

Step 4 – Now, to get eSIM setup QR Code, ask your carrier to resent it.

Step 5 – Now, again head to Settings > Connections > SIM card manager.

Open SIM Card Manager On Samsung

Step 6 – After that, navigate to Add Mobile Plan > Scan carrier QR code.

Re-Setup eSIM on Samsung

Step 7 – At last, Scan the QR Code and wait until the device shows information, then tap Add.

Method 3: Turn On Data Roaming

If you move to a different country or state and you are having issues with your eSIM, then turning on Data Roaming is the best you can do.

It allows your phone to connect the data outside of a state or a country. These are the steps to follow.

Step 1 – Open Settings and go to Connections.

Step 2 – now, tap Mobile Networks, then turn on Data Roaming.

Turn On Data Roaming on Samsung

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Method 4: Select A Network Manually

You can also select the network manually if you are having difficulty and bad experiences with your eSIM.

Here are the steps to do so.

Step 1 – Navigate to Settings > Connections.

Step 2 – Now, select Mobile Networks, then tap on Network Operators.

Step 3 – After that, tap on Select Manually.

Step 4 – Lastly, choose a network hereafter.

Method 5: Reset Network Settings Of Your Samsung Phone

Resetting the network settings can bring the default settings back and the problem will be fixed. So, that if any misconfiguration causes the issue will be solved quickly.

Your data is safe, there is no harm in this workaround, only your network settings will get on defaults.

These are the steps you can follow.

Step 1 – Navigate to Settings and tap on General Management.

Step 2 – Now, tap on Reset, then select Reset Network Settings.

Step 3 – Then, hit Reset Settings, and enter the Password or PIN.

Step 4 – At last, tap Reset Settings.

Reset Network Settings on Samsung

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Method 6: Disable Private DNS On Your Samsung Phone

Well, try to disable Private DNS on your Samsung Galaxy phone as it can misbehave with the eSIM functionality.

These are the steps to turn it off.

Step 1 – Open Settings and tap on Connections.

Step 2 – Now, select More Connection Settings.

Step 3 – After that, select Private DNS, then turn it off and tap the Save button.

Method 7: Update APN Settings

Try to update APN Settings to troubleshoot the problem of Samsung eSIM not working. Follow the below-mentioned steps.

Step 1 – Navigate to Settings > Connections.

Step 2 – Now, tap on Mobile Networks, then select Access Point Names.

Select Access Point Names

Step 3 – Now, tap on Add, then enter the APN settings as written in eSIM installation details under APN.

Update APN Settings

Step 4 – Lastly, tap on Save option.

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Method 8: Wipe Cache Partition on Recovery Mode

There might be an excessive amount of cache stored in your phone that conflict with the functionality of eSIM. Therefore, you should clear the cache from the recovery menu.

These are the steps to follow.

Step 1 – First, reboot your phone in Recovery mode.

Step 2 – Once you get into the menu, use Volume keys to operate.

Step 3 – Select Wipe Cache Partition by using Volume down button, then press Power button once to confirm it.

Wipe Cache Partition on Samsung phone

Step 4 – After that, use Volume down button to highlight Yes, then press Power button.

Step 5 – Once the process is completed, then highlight Reboot system now and press Power button.

Once your phone restarts, then check if the eSIM on your Samsung working properly.

Method 9: Factory Data Reset

If you have already tried the above solutions and haven’t fixed the issue, then you can try this workaround that can wipe all your data but on the other hand troubleshoot the issue.

Try to factory data reset your Samsung Galaxy phone, but also remember that it can wipe your existing data.

So, backup the important data before performing it as you can restore them later.

Follow the below-mentioned steps.

Step 1 – Navigate to Settings > General Management.

Step 2 – Now, tap on Reset, then select Factory Data Reset.

Step 3 – Lastly, select Reset, then tap Delete All.

Factory Data Reset On Samsung

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Method 10: Contact Samsung Support Or Your Carrier

If it seems like it’s not in your hand to fix this issue and it still persists, then try contacting Samsung Support or your carrier for more assistance.

Additional Fixes: How To Troubleshoot When eSIM Is Not Working on Samsung?

1. Force Restart – Press and hold the Power and Volume down key until you see the black screen and feel vibrations.

2. Disable VPN – Sometimes, turning on VPN can prevent your Samsung phone from connecting to eSIM. Therefore, try to keep it disabled.

3. On/Off Airplane Mode – If you are feeling bad experiences with the connections, then try turning on and off the Airplane mode. It will enhance the connections by refreshing it.

4. Update Carrier Settings – Try to update your Carrier settings to prevent incompatibility issues and low performance of eSIM. Navigate to Settings > General > About > Carrier Settings Update.

5. Turn Off Power Saving Mode – Power saving mode restricts many features, there might be chances it restricts the functionality of eSIM.

So, try to keep it disabled. To disable it, on your phone’s home screen swipe down to bring Control panel and tap on Power Saving mode icon to turn it off.

6. Check Network Coverage Area – If you are not in a proper cellular coverage area, then you will have difficulty connecting to eSIM because of weak signals. Try moving to a place with better signals.

People Also Ask

Question – How Do I Enable eSIM On My Samsung?

Answer – These are the steps on how to activate eSIM on Samsung S20 and other models.

Step 1 – Go to Settings > Connections > SIM card manager.

Step 2 – Now, tap on Add Mobile Plan.

Step 3 – Lastly, follow the on-screen instruction to activate Samsung eSIM.

Question – Does eSIM Work On Samsung?

Answer – Yes, there are some Samsung Galaxy phones which comes with eSIM. It will allow you to add a mobile plan without having any physical SIM.

Question – Why Is My eSIM Not Working?

Answer – There are several reasons why eSim not working on Samsung such as, enabled VPN, Power Saving Mode, and Private DNS. However, whatever the reason is you can easily troubleshoot it by applying the above methods given in this guide.


Here is the completion of this guide in which you have learned about how to troubleshoot when eSIM not working on Samsung phone.

I hope the given solutions may have worked for you; these are the best solutions that you can give a try.

If this guide is useful for you, then you can share it with others. As it will also help others who are facing the same issue.