Find Out 10 Easy And Effective Methods To Fix Google Photos Keeps Crashing And Stopping Issue On Android!
Summary: Is your Google Photos app is crashing and stopping? And due to this, you are unable to use the Google Photos app. But you don’t need to worry as you can fix it. Read this guide, here I have mentioned 8 quick and effective methods to fix Google Photos app keeps crashing or stopping on Android.
Before you learn the solutions to fix Google Photos crashing issue let us first see some real user practical examples.
Practical Example 1: A User Is Asking Help To Fix Google Photos Crashing Issue
After rolling back from beta to stock android. Google photos app is crashing everytime when I open it. Help me to fix this.
Original Post Is From: OnePlus Community
Practical Example 2: A User Google Photos App Is Crashing Every Time
Keeps crashing every time I try to free up space. Says getting ready to back up 7797 items. Have restarted phone many times and emptied bin but cannot resolve the issue. Please fix asap
Original Post Is From: Google Support Community
Now you know that like you many other Android users are also facing this issue. So, you should not feel that you are alone in this field and you can’t fix it. Just apply the methods that I am going to discuss below.
Additional Reading: Recover Permanently Deleted Photos From Google Photos On Android
Method 1: Restart Your Android Device
Firstly, you should restart your Android phone or tablet. Many times a simple restart fixes many Android issues, may this also work to fix Google Photos keeps crashing issue.
To restart your Android phone, press and hold the Power button until the Power menu appears on the screen. Now, from the options tap on Power Off option. After a few minutes again press the Power button to turn on your phone.
Method 2: Check Recently Added Photos And Videos
Sometimes corrupted pictures and videos cause the Google Photos app to crash. So, if this is the case then you should find that image or video and delete them. I know finding the corrupted file is not easy work. But you can try to remember when the problem has started and at that time which photo or videos you have added.
After finding it delete them from the app or Google Photos web on your computer. Now, download them on your computer and then add them back. If the issue still persists after adding them then it is better to convert them to a different format such as PNG to JPG, HEIC to JPG, etc.
Additional Reading: How To Fix Error 924 In Google Play
Method 3: Update Google Photos App
Updating the app is very important. If you don’t update the app then it causes many issues. So, you have not updated your Google Photos apps to the latest version then update it.
Here, learn how to update Google Photos app to fix Google Photos not working issue.
Step 1: On your Android device, open Google Play Store.
Step 2: Then tap on your profile on the top right side.
Step 3: Now, tap on My apps & games.
Step 4: Under the Update section you will get all the installed apps updates.
Step 5: Find Google Photos and tap on the Update (if update is available) button beside it.
Once it is updated open the Google Photos app and check if it is crashing or not. If still it is crashing then follow the next method.
Method 4: Clear Cache And Clear Data Of Google Photos App
Another way to get rid of Google Photos stopping issue is to clear the cache and data of the Google Photos app. Don’t Panic! This will not delete saved photos and videos.
Now, follow the below steps to clear cache and data of Google Photos app.
Step 1: Open Settings app on your phone.
Step 2: Then tap on Apps.
Step 3: Now, under All Apps find Google Photos app and tap on it.
Step 4: On that app, you will find Storage option, just tap on it.
Step 5: Now, tap on Clear Data and then Clear Cache button.
Additional Reading: How To Fix Google Play Store Error Code 495
Method 5: Check Recently Edited Photos & Videos
If you have recently edited a photo or video and synced it with Google Photos then it can also cause Google Photos app not working issue. This sounds strange but it has helped many users to fix Google Photos stopping issue.
To do this, run the Google Photo web and then open the edited photo. Then, click on Edit icon at the top. After that, click on Undo edits button.
Method 6: Force Stop Google Photos App
You can also force stop your Google Photos app to fix Google Photos not opening issue on Android.
Here, follow the steps to force stop Google Photos app.
Step 1: On your Android device, open Settings and then tap on Apps.
Step 2: Now, find Google Photos app and tap on it.
Step 3: Here, you will find Force Stop button, just tap on it.
Method 7: Free Up Storage Space
As you know that Google Photos provide 15 GB of free storage space to backup photos and videos and if you have filled this space then also your Google Photos app can crash.
So, to fix this you should free up some space by deleting some photos and videos. You can also first keep the backup of those photos or videos that you are going to delete to your computer or in another place and then delete them from Google Photos app.
Additional Reading: How To Fix Download Pending Error On Google Play Store
Method 8: Update Your Android Phone
If your Android phone or tablet is not updated to the latest OS version then there is the highest possibility to crash Google Photos app.
So, if you have not updated your Android phone then update it right now to fix Google Photos keep closing issue.
Below, learn how to update your Android phone to fix Google Photos app crashing/stopping issue on Android.
Step 1: Open Settings app on your Android phone.
Step 2: Next, tap on System and then on System Update.
Step 3: Now, it will check new updates for your OS and if there is any new update is available then you will get the update or install button.
Step 4: Just tap on it and after some minutes your Android device will be updated to its latest version.
After that, check Google Photos stopping issue is fixed or not.
Method 9: Wipe Cache Partition
Cache partitions save the app’s data and other system files and if there is any issue with the cache partition then your Google Photos app won’t work on your Android phone.
Below, learn how to wipe cache partition in recovery mode to stop Google Photos from stopping.
Note: To wipe the cache partition, you need to first boot your Android phone in Recovery mode and the steps or key combination to boot Android phone in recovery mode may vary from phone to phone model.
Step 1: To enter your phone in Recovery mode, press and hold Home + Power + Volume Down buttons simultaneously.
Step 2: Once your phone entered the Recovery Mode, use the Volume key to highlight Wipe Cache Partition option.
Step 3: Now, use the Power key the select that option.
Step 4: After that, select “Reboot system now” to restart your Android phone.
Additional Reading: [Solved] Android Phone Stuck In Download Mode
Method 10: Use Repair (Android) Software To Fix Google Photos Crashing/Stopping Issue
If there is any fault in your Android OS, even then also your Google Photos app stop working/keeps crashing, and in this situation, above mentioned solutions will not help to fix it. Only Repair (Android) software will help you to fix any problem with your Android OS and thereby fix Google Photos app stop working/keeps crashing problems.
Android System Repair software also fixes other types of Android issues such as black screen, white screen, stuck in bootloop, system update failure, system crashing, Android system UI not working, and more.
Note: Currently Android (Repair) software works on all Samsung phone models such as Samsung Galaxy Z Flip3/Z Fold3/S21/S10/S9/M30/M20, Samsung Galaxy A series/C series/J series, and all other Samsung phone models available in the market.
Here, follow the full steps to use Android (Repair) software to fix Google Photos app keeps crashing or stopping issues.
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Steps To Fix Google Photos Keeps Crashing/Stopping Issue
Step 1: Connect Your Android Phone To Computer
Download, install and launch Android Repair Tool on your computer then click on “System Repair”.
Now connect your Android phone to computer with the help of USB cable and choose “Android Repair” from the available options.
In the next window, select the correct device information that are brand, name, model, country and carrier. After conforming the warning message hit “Next” to continue the process.
The Repair (Android) software may delete all your files which is stored on your Android device. Please enter the number “000000”to confirm to continue the process.
Note: You are highly advised to back up your Android data before using the Android Repair Software as it will erase all your device data.
Step 2: Enter Download Mode To Repair The Android Device
Before repairing your Android, you need to boot your Android phone in Download mode.
Follow the below steps to boot your phone or tablet in DFU mode:
Steps for the Android device which has Home button:
- Switch OFF your Android phone/tablet.
- Then press & hold the Volume Down + Home + Power button for few seconds (say about 5s to 10s).
- Release all the buttons and press Volume Up button to enter the download mode.
Steps for the Android device which has no Home button:
- Switch OFF your Android phone or tablet.
- Now press and hold Volume Down + Bixby + Power for few seconds (say about 5s to 10s).
- Release all the buttons and press Volume Up button to enter the download mode.
After that, click on “Next”. Now the software will start downloading the firmware.
When the downloading and verifying the firmware gets completed, then the software automatically starts repairing your Android phone and tablet.
After sometimes, you will see that all your Android system issues are fixed.
Additional Reading: How To Unlock Android Phone Without Factory Reset
Method 11: Factory Reset Your Phone
If there is no problem with your OS or you are not a Samsung phone user or if all the other methods didn’t help you to fix Google photos app keeps crashing on Android. Then the last method to fix this issue is to factory reset the Android device
But before doing a factory reset, create a backup of all important data because factory reset will wipe whole data from your Android phone except the pictures and videos uploaded on Google Photos.
Now, follow the below-mentioned steps to fix Google Photos app won’t open on Android.
Step 1: on your Android device, go to Settings> System> Reset Options.
Step 3: Next, tap on “Erase all data (factory reset)” and confirm it by hitting on “Reset Device/Erase Everything”.
Once your smartphone restarts, set up it, and then see you can easily open the Google Photos app without crashing or stopping.
So, these were 10 effective and quick methods to fix Google Photos app keeps crashing or stopping on Android. I hope those solutions were helpful to fix the crashing issue.
If there is any problem with your Android OS then you should try Android (Repair) tool. This repair tool will repair your OS and the Google Photos crashing and stopping issue will be fixed.
Emily is a founder of recover-android-data.com. She loves to write tips, tricks, fixes for errors, data recovery solutions and more related to Android. Beside that, she also loves to travel, watch movies and play online games.