How To Fix “Unfortunately, Netflix Has Stopped” On Android

Find Out 8 Effective Methods To Fix Error Message “Unfortunately, Netflix Has Stopped” On Android Phone!

Summary: Have you get the error message “Unfortunately, Netflix has stopped” on your Android phone? If “YES” and you want to fix this error but you don’t know how to fix it. Don’t Worry. You are in the right place, here you will learn 8 effective methods on how to fix “Unfortunately, Netflix has stopped” on Android phone.

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Netflix is an app where you can watch online TV shows, movies, documentaries, web series, etc. This app is used all over the world. There are almost 500 Million+ Android users who have downloaded Netflix app.

But it is annoying when you launch Netflix app on your Android and you see the error message – “Unfortunately, Netflix has stopped”.

For a practical scenario, just have a look at an example below!

Practical Example: A User Looking Solution To Fix Unfortunately Netflix Has Stopped” Error On HTC Phone

“unfortunantly Netflix has stopped” help!

Netflix plays on my HTC one m7 for about 1 minute and then the message “unfortunately Netflix has stopped” pops up and destroys it. I’ve cleared the data and cache. I’ve uninstalled and reinstalled the app but still it’s no different. The last thing I want to do is a hard reset. Is there something else I’m forgetting to check? At one time , for a few months every thing worked perfectly. But now it sucks and Netflix is the only app that makes that message pop up.”

Source: Androidcentral Forums

Let me tell you that many users are encountering this error message on their Android phone.

But what are the causes of the occurrence of the Netflix error on Android?

Well, find out the causes mentioned-below!

Additional Reading: Fix “Unfortunately, Email Has Stopped” On Android

Why Is Netflix Not Working On Android?

Some of the possible reasons behind Netflix not working on Android or getting the error message “Unfortunately, Netflix has stopped” are mentioned below.

Due to a poor network connection.
Having some issues with your Android phone.
Some problems with your Netflix account or app.
Maybe your Netflix app is down.
Having some issues with the firmware.
Netflix your device isn’t compatible with this version.

So, these were some of the possible causes due to which users get “Unfortunately, Netflix has stopped” error message or Netflix has stopped working on Android.

Now, let us learn 8 effective methods to fix Netflix keep stopping/crashing or fix the error message “Unfortunately, Netflix has stopped” on Android.

Additional Reading: [Solved]: “Unfortunately Contacts Has Stopped” On Android

Method 1: Check Internet Connection

To fix the Netflix app not working on Android, you should first check the internet connection (mobile data or Wi-Fi) which you are using on your smartphone. You can check the connection by searching for anything on Chrome.

You can also turn OFF mobile data or router for a few minutes. Then restart your phone and turn ON mobile data or router and connect to the network. Now try to open the app and see the error is fixed or not.

Method 2: Soft Reboot Your Device

Another way to fix the error message is to soft reboot your device. It is used to restart all the core applications and services which your device use. It will reboot your phone from single or several times to make your Netflix app to run properly.

To reboot your device, tap the Power button to switch OFF your smartphone and after some time again tap the Power button to reboot your phone.

You can also tap on “Reboot” option to simply restart the device.

Now, check the error message is solved or not. If it is not solved then go to the next method.

Additional Reading: How To Fix “Unfortunately, Facebook Has Stopped” On Android In 2020

Method 3: Update Your Netflix App

If your app is not updated to the latest version then this can also case Netflix not opening an issue on Android phone. So, check for updates and if the update is available then update it and then try to open the app.

To update your Netflix app, open the Google Play Store app, and then tap on three horizontal lines. Now look for updates and if an update is available then tap on the Update button. You can also update the app by simply writing the name of the app and then tap on the update button to update the app.

Method 4: Update Your Android OS

Make sure you have updated your Android OS as if it is not updated then it can also be the result of Netflix not working issue. So, if your Android operating system is not updated then update it and then see the issue is fixed or not.

Here, follow the below steps to update your Android OS.

Step 1: On your Android device open Settings.

Step 2: After that choose System and then select Advanced. (If you don’t see System option and simply choose About tablet/device).

Step 3: Next, tap on System update/Software Update.

Now, see if the update is available, update it and see the Netflix has stopped working issue is fixed or not.

Additional Reading: How To Fix “Unfortunately, Viber Has Stopped” On Android

Method 5: Uninstall And Reinstall The App

You can also uninstall the app. This will delete all the files associated with the app. After uninstalling the app again download and install it.

Below, follow the steps to do the same.

Step 1: From your home screen tap the Netflix app and swipe it into the Uninstall box and tap on the OK button to confirm the process.

Step 2: Now, open Google Play Store app and then enter the app name.

Step 3: Here you will see the app, just tap on the install button.

Once the installing process gets completed, check the issue is fixed or not.

Method 6: Clear Cache And Clear Data Of Netflix App

You can also fix Netflix stopped working or Netflix keep crashing issue by clearing the app cache and data. Remember that clearing the Netflix app data and cache will remove all downloaded files but you can still get them back once you login to your account when the issue is solved.

Now, follow the below steps to clear data and cache of the Netflix app.

Step 1: On your device, go to “Settings” and then tap on “Apps”.

Step 2: Then tap on “App Manager”.

Step 3: Here you will find all installed app’s list. Just select the Netflix app and tap on it.

Step 4: Next tap on “Clear Data” and then “Clear Cache”.

Once the process gets completed, restart your Android phone and then see the error is solved or not.

Method 7: Use DownDetector App

If still, your Netflix app won’t open then you can use the DownDetector app or Downdetector website to check is there a problem with the app server. Downdetector app or website shows you the app’s live server according to your country with a live outage map.

Check the server on it and if there is not any problem in the Netflix app server then move to the next method.

Additional Reading: How To Fix “Unfortunately, File Manager Has Stopped” On Android

Method 8: Fix “Unfortunately, Netflix Has Stopped” On Android Using Android Repair

There are large numbers of Samsung users who have received this error message. So, if you are also a Samsung phone user and if the error is occurring due to Android OS issues then you can easily use Android Repair Software to fix “Unfortunately, Netflix Has Stopped” error or Netflix not working, or Netflix stuck on loading screen on Samsung tablet/phone.

*Trial version

This software also fixes other types of issues like apps keep crashing, Android OTA update failed, Play Store not working, Android system UI not working, Android won’t turn on or off, black screen of death, etc.

The software support all Samsung models like Samsung Galaxy S20/S20+/S10/S10e/S10+/S8/S9/S9+/S7, Galaxy J7/J2/J6/J8, Galaxy Jean, Galaxy Note 9, Galaxy M30/M20/M01, Galaxy A8s/A6s/A9s/A90, etc.

Note: Currently, this software works in Samsung Phone.

Below follow the steps to fix the error message “Unfortunately, Netflix has stopped” on Android using Android Repair Software.

Steps To Fix “Unfortunately, Netflix Has Stopped” Using Android Repair Software

Step 1: Connect Your Android Phone To Computer

Download, install and launch Android Repair Tool on your computer then click on “Repair”.

Now connect your Android phone to computer with the help of USB cable and choose “Android Repair” from the available options.

In the next window, select the correct device information that are brand, name, model, country and carrier. After confirming the warning message hit “Next” to continue the process.

The Repair (Android) software may delete all your files which is stored on your Android device. Please enter the number “000000”to confirm to continue the process.

Note: You are highly advised to back up your Android data before using the Android Repair Software as it will erase all your device data.

Step 2: Enter Download Mode To Repair The Android Device

Before repairing your Android, you need to boot your Android phone in Download mode.

Follow the below steps to boot your phone or tablet in DFU mode:

Steps for the Android device which has Home button:

Switch OFF your Android phone/tablet.
Then press & hold the Volume Down + Home + Power button for few seconds (say about 5s to 10s).
Release all the buttons and press Volume Up button to enter the download mode.

Steps for the Android device which has no Home button:

Switch OFF your Android phone or tablet.
Now press and hold Volume Down + Bixby + Power for few seconds (say about 5s to 10s).
Release all the buttons and press Volume Up button to enter the download mode.

After that, click on “Next”. Now the software will start downloading the firmware.

When the downloading and verifying the firmware gets completed, then the software automatically starts repairing your Android phone and tablet.

After sometimes, you will see that all your Android system issues are fixed.

*Trial version

Additional Reading: [Fixed] Ghost Touch Problem On Android Phone

Method 9: Do Factory Reset

If all the above-discussed methods failed to fix the error message or Netflix keeps stopping on Android then you should lastly do a factory reset and I hope this will fix the error.

Note: Before following the factory reset process you should backup your device data as factory reset will wipe all your files and apps. You can use Android Backup & Restore Software to backup different types of data selectively.

Now, follow the below steps to factory reset your Android device.

Tip: If your phone has not much battery then charge it or put the phone in charging while doing factory reset.

Step 1: On your phone, open the “Settings” app.

Step 2: After that choose “System” and tap on “Advanced”.

Step 3: Now, go to Reset options.

Step 4: Then tap on “Factory reset” or “Erase all data” option.

Step 4: If it asked to enter the Password then enter it.

Step 5: Then select “Erase all data”.

Note: If you have lost your data while following the reset process then you can try Android Data Recovery software to get them back to your Android phone.

Conclusion

I know how you feel when you are watching or planned to watch movies or other programs on your Netflix app but it shows you the error message. At that time you get very irritated.

I hope by following the above-mentioned methods you will be able to fix “Unfortunately, Netflix has stopped” on Android.

If you are a Samsung user then you are strongly recommended to try Android Repair Software to easily fix the error.

T. Emily

Wan to know About Me. Well, I have experince of almost 11 years in writing topics related to Android and other tech. Previously, I used to write Blogs for the company where I was working earlier. Now, I love to write tips, tricks, fixes for errors, data recovery solutions, and more related to Android for my own Website. Besides that, I love to travel and explore places, watch movies and play online games.

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