How To Fix Samsung S24 Ultra/S24 Plus/S24 Not Receiving Incoming Calls

How To Fix Samsung S24 Ultra, S24 Plus, S24 Not Receiving Incoming Calls

Samsung Galaxy S24 is one of the best Android phones in the market.

But recently many users have been complaining about issues with incoming calls on S24 series phone.

If you are one of the users facing the same issue and can’t receive incoming calls on Samsung Galaxy, then don’t worry. In this guide, you will learn a step-by-step tutorial to fix a Galaxy S24 that can’t receive calls.

You need to know the reasons why you are unable to receive calls to fix phone call issues on the Samsung S24 Ultra/S24/S24 Plus.

Why Is Your Samsung S24 Not Receiving Incoming Calls?

So, let’s see the reasons that are causing this problem.

  • Do Not Disturb (DND) Mode: You cannot receive or make calls if you have enabled DND mode on your phone.
  • Hardware Defects: It may be possible that the internal components of your phone are damaged or you may have inserted faulty SIM.
  • Poor Network Coverage: If your phone has weak network strength at your current location, then it may not be able to receive or make calls.
  • Blocked Number: If you have blocked any particular number, then you will not be receiving any calls from that number.
  • Carrier Issue: Sometimes carrier issues such as outages, account problems, or errors related to your carrier may prevent incoming calls from receiving.
  • Software Issue: Incoming calls are sometimes blocked due to corrupted system files, Apps conflicts, or a recent software update.

How To Fix Samsung S24 Ultra/S24 Plus/S24 Not Receiving Incoming Calls

Now that we are familiar with the reasons that are causing this issue, we can dive into the solutions to fix this problem.

Before we move to the advanced solutions, let’s check these basic solutions to fix the Samsung S24 Ultra/S24 Plus/S24 not receiving incoming calls.

Solution 1: Check Your Phone Software

You need to check whether your phone software update is available or not. If an update is available then you will have to update your Samsung Galaxy S24 software.

Follow these steps to do so:

Step 1: Go to Settings > System Updates.

Step 2: Tap on Download and Install.

Step 3: Then tap on Download Now (if update is available).

Step 4: After the download is completed then tap on Install Update.

Note: If your phone software is already on the latest software version then a message saying “Your software is up to date” will appear.

Solution 2: Restart Your Phone

Restarting your phone will be a simple and effective solution.

It encounters all the bugs and errors that are causing issues with incoming calls on S24.

Solution 3: Remove And Re-insert SIM Card

Mostly, connectivity issue is the reason for not receiving incoming calls or making outgoing calls.

An improper SIM placement may cause this problem, so you need to remove and re-insert your SIM card.

Solution 4: Check Your Signal Strength

Check the signal strength on your Samsung Galaxy S24 to ensure that you have a stable network connection.

You can check the signal bars from the top of the screen.

If you have a poor connection then you may not be able to receive calls, in this case, you are suggested to move to another location with a good network connection.

Solution 5: Turn OFF Airplane Mode

You will not receive any calls if you have your Airplane mode ON.

Check if you have enabled Airplane mode by mistake.

You can check your notification panel by swiping down your screen and see whether the airplane mode icon is ON or OFF.

If you have airplane mode enabled then kindly disable and if it is already disabled then turn it ON and OFF to allow incoming calls on your Samsung Galaxy S24 phone.

Solution 6: Turn Off Do Not Disturb Mode

If your phone is on DND mode then it will prevent any notifications or calls incoming to your device.

So, ensure that your Do Not Disturb (DND) mode is turned OFF.

If you have turned it ON mistakenly then switch it OFF from the control panel by swiping the screen down and tapping on the DND mode icon.

Solution 7: Disable Call Blocking

As we have already discussed the reason behind the issue in the beginning of this article.

So, you know that you cannot receive calls from a particular number if you’ve blocked it.

To receive calls from the number that you have blocked, you have to unblock that number.

Here’s how you can do so:

Step 1: Open the Phone app.

Step 2: Go to the Keypad menu and tap on the three dots from the top right corner.

Step 3: Select Settings.

Step 4: Tap on Blocked numbers and you can see the numbers that you have blocked.

Step 5: Click on the Minus (-) icon next to the contact that you want to unblock.

Disable Call Blocking

Now the contact number will be unblocked and you can receive the incoming calls.

Solution 8: Disable Call Forwarding

The call Forwarding feature allows you to redirect the calls to another phone number or another phone device.

If you have enabled call forwarding for any specific number then you need to disable it so that you can start receiving incoming calls.

Here’s how you can disable call forwarding:

Step 1: Open the Phone app.

Step 2: Go to the Keypad menu and click on the three dots > Settings > Supplementary services.

Step 3: Then tap on Call Forwarding that you want to disable.

Disable Call Forwarding

Step 4: Then click on the Allow button and select the Voice call option.

Step 5: If you see any forwarded number on the screen then tap on it.

Step 6: Then tap on the “Disable” option that will appear on the screen.

Note: Make sure to disable any other contact that you enabled Call Forwarding by using the same steps as listed above.

Solution 9: Turn OFF Wi-Fi Calling

WIFI calling allows you to make and receive calls when you have weak network connection.

If you have enabled it already for some reason then disable it and check whether your problem is solved or not.

Follow these steps to turn it off:

Step 1:  Go to Settings app.

Step 2: Click on Connection > Mobile networks.

Step 3: Click on the toggle next to Wi-Fi calling to disable the feature.

Step 4: Wait for some time and check whether the problem has been resolved or not.

Step 5: If the issue persists, you can turn it on again.

Note: Turn off both SIMs for Wi-Fi calling, if you have more than one SIM card.

Solution 10: Clear Phone App Cache Data

If you are still struggling with this issue then you should clear your phone app cache data.

You can clear your phone cache by following these steps:

Step 1: Go to Settings then scroll down and tap on Apps.

Step 2: Look for the Phone app from the lists of applications.

Step 3: Then click on the Storage.

Step 4: Tap on the Clear Cache option.

Solution 11: Reset Network Settings

If clearing the phone cache does not work then you should reset network settings.

Follow these steps to do so:

Step 1: Go to Settings > General Management.

Step 2: Tap on Reset and select Reset mobile network settings.

Step 3: Tap the Reset settings to proceed.

Solution 12: Factory Reset Your Phone

If none of the methods work at all then you should factory restart your phone.

Here are the steps to do so:

Step 1: Go to Settings app.

Step 2: Scroll down and click on General Management.

Step 3: Click on Reset > Factory Data Reset > Reset button again.

Step 4: If prompted, enter the device PIN, password or pattern.

Step 5:  Tap on the Delete All option.

Solution 13: Contact Your Carrier Support

If you have done all the methods listed above and still struggling with this problem, then it might be possible that your SIM carrier has some issues.

In this case, contact your carrier support and explain to them the issue that you are facing.

If the issue is from their side, then they will investigate the issue and provide you with better solutions.

Solution 14: Contact Your Samsung Support

If you are still not able to receive incoming calls, then there may be an issue with the hardware components.

In such case, you should contact Samsung support for further help.

If there is an issue with hardware or even software, their support team will guide you or you can visit your nearby Samsung service center for further inquiry.


Receiving and making calls are some of the most important features of the phone. And if you are facing issues with receiving and making calls then you must be frustrated with this problem.

If you don’t want any hassle, I suggest you to directly contact your Samsung support for your convenience.

I hope this guide was helpful to you and you have followed the above-given solution carefully and managed to solve your problem with incoming calls not being able to be received on the Samsung Galaxy S24.

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