(11 Tips) Fix Samsung Health App Not Counting Steps, Tracking Activity

How To Fix Samsung Health Not Counting Steps and Not Tracking Activity

Read 11 Different Methods To Fix Samsung Health App Not Tracking Activity And Counting Steps On Android Phones And Tablets!

Are facing tracking activity, not counting steps on Samsung Health app? If Yes, then don’t panic as you can fix it yourself by using the solution listed in this guide. Here, I have mentioned 11 tips on how to fix Samsung Health app not counting steps, tracking activity. So, keep following this guide until you fix the issue.

Samsung Health app comes preinstalled on Samsung phones, but it can be used on other Android phones. You can even use it on iPhone.

Samsung Heath is a great app that provides various features that help you to manage your health. It allows you to record tons of activities and you can add and edit the items that you wish to manage like activity time, counting steps, body weight, and daily steps.

However, sometimes users face issues with Samsung Heath app. One of the issues among them is Samsung Heath app not counting steps and tracking activity. But you don’t need to worry as you have methods to fix it.

But before you learn the solutions you must be aware of – Why this issue you face on this Health app?

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Why Samsung Health App Not Counting Steps, Tracking Activity?

There are some reasons due to which your Samsung Health app not tracking activity and not counting steps.

They are discussed as follows:

  • When the update for the app is released but you didn’t install it.
  • The temporary cache files of the app get corrupted.
  • If you are running an older version of Android OS on your phone.
  • If you have accidentally added Samsung Health app to the Sleeping app’s list.

Now, without any delay, let’s move to the methods to fix Samsung Health app not counting steps, tracking activity.

Method 1: Update Samsung Health App

If you have not updated the app to the latest version then this can also cause this problem on your phone. So, ensure that you are running latest version of Samsung Health app. As the app developers brings update with the fixes.

Here, follow the steps to check this.

Step 1: On your Android device, open the Google Play Store app.

Step 2: Then enter the name of the app in search box.

Step 3: After this, hit on Update button next to the Samsung Health app.

Update Samsung Health App

Note: Samsung users can also update the Samsung Health app from Galaxy Store.

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Method 2: Check Samsung Health App Is Not In Sleeping Apps

When you add any app to the Sleeping apps list then it uses your phone’s battery half as it restricts the function of the app. Hence, you should not add the Health application to the Sleeping app’s list. If you do this then the app will not work properly.

In contrast, the Adaptive battery is a service added by Samsung that saves the battery (depends on your phone’s usage). Hence, if you have not used the Health application for a while and the Adaptive battery is enabled then the app will be added to the Sleeping app’s list by itself.

Now, follow the below steps to remove it from Sleeping apps.

Step 1: Touch the Settings icon on your phone’s Home screen.

Step 2: Then hit on Device care > Battery.

Step 3: After this, tap on App power management.

Step 4: Choose Sleeping apps.

Step 5: Now, remove the Health application if you find it there.

Method 3: Update Your Android OS

Updating the Android OS to the latest version is also very important as it prevents glitches and bugs from your device. So, check update for your Android device and if you get any then install it.

Note: Before you update your device firmware to the latest version make sure your device has enough battery and it is connected to a stable Wi-Fi connection.

Now, here learn how to update Android OS to the latest version.

Step 1: Open Settings app on your phone.

Step 2: Then tap on Software update.

Step 3: Now, follow the on-screen steps to download and install the update.

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Method 4: Turn On Body Sensor For Samsung Health App

Some users have reported that they fixed Samsung Health app not counting steps as well as tracking activity not working by enabling body sensor for for it. So, you can also try this. Maybe it also works for you.

Here, follow the simple steps to do the same.

Step 1: Go to Settings > Privacy.

Step 2: After that, tap on Permissions manager.

Step 3: Then hit on Body sensors.

Step 4: Now, tap on Samsung Health app and Allow.

Method 5: Disable And Then Enable Steps Counter

You can also simply turn off counting steps and then turn on it again to fix the issue.

Here, learn the steps to do the same.

Step 1: Launch Samsung Health app on your phone.

Step 2: Then tap the step counter.

Step 3: After this, hit on settings (3 dots).

Step 4: Stop counting steps and then come out from the app.

Step 5: Now, repeat the same steps but now you need to enable step tracking.

Method 6: Clear Samsung Health App Cache And Data

Sometimes the cache files of the app get corrupted and cause many issues with the app. So, you can clear the cache and data of Samsung Health app to fix app not counting steps and tracking activity.

Below, follow the simple steps to clear cache and data.

Step 1: Navigate to Settings App.

Step 2: Then, hit on Apps.

Step 3: Find Samsung Health app.

Step 4: Then hit on Storage.

Step 5: After that, tap on Clear Cache and then on Clear Data button.

Clear Samsung Health App Cache And Data

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Method 7: Boot Your Device In Safe Mode

If you are a Samsung user and Samsung Health app is preinstalled on your device then you can boot your phone into safe mode. It will disable all the third-party apps and find whether they are culprits for this issue or not.

To, boot your Samsung phone into safe mode, you need to follow the below steps.

Step 1: Press and hold the Power key unless you see the options on your phone’s screen.

Step 2: From there, tap on Power Off option.

Step 3: After this, press and hold the Power + Volume Down keys.

Step 4: Once you see the Samsung logo on the screen leave the Power key while the phone boots up. But keep holding the Volume Down key.

Step 5: Now, you will be able to view Safe Mode in the bottom left corner of your phone’s screen.

Now, launch the Samsung Health app and check whether the problem is solved or not. If solved then it means that the 3rd party apps are the cause of the problem and you need to uninstall the recently installed apps.

Test Your Device In Safe Mode, By Giving A Try To This Link – https://www.samsung.com/us/support/answer/ANS00062983/ 

Method 8: Uninstall And Reinstall Samsung Health App

If the app is still not tracking activity and counting steps then you can simply uninstall the app and reinstall a fresh one on your phone.

You don’t need to panic as this will not delete the app’s data from the app. Once you reinstall it, sign in to it and start from where you left.

Note: If you have preinstalled Samsung Health app on your phone then you can’t do this.

To uninstall the app from your Android phone, you need to go to Settings > Apps. Select Samsung Health app from there and tap on it. After this, hit on Uninstall option.

Now, install Samsung Health App, run the Google Play Store app on your phone then enter the name of the app in the search box which is located at the top of the screen. After this, tap on the Install button.

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Method 9: Wipe Cache Partition

If the above methods get failed to fix the issue then you can wipe the cache partition on your device.

Below, follow the simple steps to wipe cache partition of your Android device.

Step 1: Firstly, power off your phone.

Step 2: Press and hold both Volume Up + Bixby keys and then press and hold Power key.

Step 3: When you see the Android logo on your phone’s screen then leave all the keys. Now, you will get a message saying “Installing System Update” before Android system recovery menu options display.

Step 4: Now, press the Volume Down key to scroll down and highlight Wipe cache partition option.

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Step 5: Press the Power key to select it.

Step 6: Press the Volume Down key to highlight yes, and then press the Power key to select it.

Step 7: Once the wipe cache partition is completed, Reboot system now gets highlighted.

Step 8: Press the Power button to restart your phone.

Method 10: Contact Samsung Health Team

If you still face these issues on your phone then you can contact Samsung Health team for help. Tell them the issue that you are currently facing and they will try to fix it for you.

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Method 11: Factory Reset Your Android Device

You can also factory reset your Android device as a last resort. As you know that this will delete all your device data hence you are requested to backup all important data and then reset your phone.

Follow the below steps to factory reset Android device.

Step 1: Go to Settings > Backup & reset.

Step 2: Then tap on Factory data reset > Reset Device.

Step 3: Lastly, tap on Erase Everything.

Note: Samsung user follow steps shown in the image below to factory reset your phone.

Factory Reset Samsung Phone To Delete All Text Messages


After reading the methods illustrated in this guide, you will be able to fix Samsung Health app not counting steps, tracking activity on Android. Use the methods as per your situation. I hope any one of the solutions will surely help you to fix this issue.

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