Find Out Easy Ways To Fix Error Message “Unfortunately, Prime Video Has Stopped On Android Phone or Tablet!
Summary: Amazon Prime Video is a great streaming service that is free with Amazon Prime and here users can watch TV shows, movies and original series on Amazon Prime Videos without any charge. But, it is irritating for every user when they want to watch the latest shows on Amazon Prime but they get the error message “Unfortunately, Prime Video has stopped”. If you are also one of them who is going through this problem then don’t worry, in this guide, you will learn easy methods on how to fix “Unfortunately, Prime Video has stopped” on Android.
With the help of Android Repair Software, you can:
- Effectively fix error message “Unfortunately, Prime Video has stopped” on Android smartphones.
- Also, fix other types of issues on Android phones such as OTG update failed, apps keep crashing, Play Store has stopped working, black screen of death, stuck in a boot loop, etc.
- Available for all models of Samsung phones like Samsung S20, S20+, S20 Ultra, Galaxy Fold, M30, M20, Galaxy Note, etc.
- 100% read-only program. Safe, secure and user-friendly interface.
Download Or Buy Now Android Repair Software To Fix “Unfortunately, Prime Video Has Stopped”
So without wasting more time let us learn some easy methods to fix Prime Videos not working issues on Android phones.
Below provided all the methods will work for all Android phone models like Google Pixel, OnePlus, Samsung, LG, Xiaomi, Sony, Huawei, Moto, HTC, ZTE, Lenovo, Oppo, Vivo, Realme, etc.
Additional Reading: How To Fix “Unfortunately, Netflix Has Stopped” On Android
Method 1: Close Prime Video App And The Re-Open It
When your Amazon Prime Video app keeps crashing then the first thing you should do is close the application immediately and reopen it after some time. Sometimes it works to fix your Prime Video not working issue on Android.
Method 2: Update Prime Video App
Amazon Prime Video won’t open issue can also occur when your application is not updated. So, you should check for updates and if any update is available then update it.
Follow the below steps to update Prime Video to fix “unfortunately, Prime Video has stopped” issue.
Step 1: On your phone open Google Play Store app.
Step 2: After that tap on the three horizontal lines and then tap on “My apps & games” option.
Step 3: Here you will see all updates of apps, check update for Prime Video and if any new update is available then update it.
After doing this try to open the Amazon Prime Video app and check the error is solved or not.
Additional Reading: How To Fix “Unfortunately, File Manager Has Stopped” On Android
Method 3: Force Stop The Application
You can also force stop your Prime Video app and check if this can fix the Prime Video not opening issue on Android.
Here follow the steps to force stop Amazon Prime Video application.
Step 1: Open “Settings” and then tap on “Apps”.
Step 2: Then find the Prime Video app from the given list and tap on it.
Step 3: After that tap on “Force Stop” option.
Method 4: Clear Prime Video App Cache And Data
You can get rid of Amazon prime Video not working or Prime Video keeps crashing issue is by clearing the app cache and data.
So, follow the below steps to clear the app cache and data to fix “Unfortunately, Amazon Prime Video has sopped” on Android.
Step 1: On your Android phone visit “Settings” and tap on “Apps”.
Step 2: Then find Amazon Prime Video app from the given list.
Step 3: Next tap on “Storage” and then tap on “Clear Data” and “Clear Cache”.
Restart the application and check if this resolves the issue or not.
Additional Reading: How To Fix “Unfortunately, Facebook Has Stopped” On Android
Method 5: Uninstall And Reinstall The App
Uninstalling and reinstalling the Prime Video app is the best method to fix “Unfortunately, Amazon Prime Video has sopped” on Android.
So, first uninstall the app by going to Settings > Application Manager > Prime Video > Uninstall and then install it again from Google Play Store. And after doing this, check the app is working or not.
Method 6: Check If Prime Video Is Down
Sometimes Prime Video server goes down and you can check the app server by using the third party Down Detector app or you can check it on third-party sites like – https://downdetector.com/ or https://www.isitdownrightnow.com/. Here you can easily see the server of all apps from any country with the outage map.
So, check if there is any problem in the server and due to this Amazon Prime Video is crashing or not opening on your device.
Additional Reading: Fix “Unfortunately, Email Has Stopped” On Android
Method 7: Fix “Unfortunately, Prime Video Has Stopped” Via Android Repair Software
You can also fix Amazon Prime Video not opening issue by using Android Repair Software. This software easily fix the error message “Unfortunately, Prime Video has stopped” on Android phones.
Besides fixing Prime Video keeps crashing issue, the software also fixes other types of issues like Play Store not working, apps keep crashing, Android OTG update failed, black screen of death, stuck in boot loop, system update failure, etc.
Note: This software only works if you are using a Samsung phone. In other Android phones you can’t use this tool to repair your smartphone.
Follow the complete steps to fix “Unfortunately, Amazon Prime Video has stopped” on Android phones by using Android Repair tool.
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Method 8: Master Reset Your Android
When all the above-mentioned methods do not fix the Prime Video problem then lastly you should master reset or restore factory your Android device. Master reset will restore the device to its original settings and wipe all your files from your device.
Here follow the steps to master reset your Android phone to fix the Amazon Prime video error.
Note: Before applying the below-steps, you must backup your device data as it will erase all your phone’s data.
Step 1: Switch OFF your device. Then press together Power, Volume UP or Power and Volume Down or Power and Volume Up and Down until you see the Android logo on the screen. (Try the different keys as it fully depends on your phone model).
Step 2: Once the Android logo appears, release the buttons and select “Factory Reset/Wipe data” option from the menu and confirm it by tapping on “Yes – delete all users data” from the same menu. (When you are in recovery mode then you can’t use the touchscreen so, you need to follow the above steps by using volume buttons to scroll and to select use power button.)
Step 3: After completing the above steps you need to tap on “Reboot system now” and your device will go back in normal mode.
Now, you can check the Prime Video error is solved or not.
I hope from the above-mentioned methods you were able to fix the error message “unfortunately, Amazon Prime Video has stopped” on Android. If you are using a Samsung phone then I suggest you to try Android Repair Software to easily fix the Prime Video issue.
Emily is a founder of recover-android-data.com. She loves to write tips, tricks, fixes for errors, data recovery solutions and more related to Android. Beside that, she also loves to travel, watch movies and play online games.