How To Fix “Unfortunately, Skype Has Stopped” On Android

Skype Has Stopped Working On Android Here How To Fix

Find Out 9 Methods To Fix Error Message “Unfortunately, Skype Has Stopped” or Skype Not Working or keeps Crashing On Android!

Summary: Are you facing the error message “Unfortunately, Skype has stopped” on Android? And due to this, you are unable to communicate with your family/friends or join a virtual meeting with your team at work. If Yes, and you wish to fix it then just keep reading this guide. Here, I will share different solutions on how to fix “Unfortunately, Skype has stopped” on Android.

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Skype is a popular application for video calls, voice calls, and VoIP-based videotelephony. It also lets you transfer files, messages, and other features. But there are some users who are complaining that they are unable to use it as they are getting the error “Unfortunately, Skype has stopped” on their Android phones.

So, let’s know the reasons why you are getting error message “Unfortunately, Skype has stopped on Android.

Additional Reading: Skype Microphone Not Working On Android? Here Is The Real Fix!

Reasons: Why “Unfortunately, Skype Has Stopped” Error Occur On Android

There are multiple reasons that can stop the app from working or error message Skype has stopped working on Android. Below are some of the reasons that can trigger this issue.

  • If you have not updated the Skype app.
  • When you have corrupted cache files of the app.
  • Network connection problem.
  • Due to some bugs and glitches on the phone.
  • Low storage space on your Android device.
  • Outdated Android OS.
  • If there is some hardware problem.

As you have learned the reasons behind this error message, now it’s time to look at the methods to fix “Unfortunately, Skype has stopped on Android.

Note: The below-mentioned solutions also work for “Skype for business has stopped working” on Android. Follow the same solution for “Skype For Business” as well.

Additional Reading: Solved: “Unfortunately, Camera Has Stopped” On Android

Method 1: Restart Your Android Device

You should first restart your Android device as it helps to fix minor issues on the device.

To restart your Android device, press and hold the Power key until the Power menu pops up on the screen. Now, from the screen tap on Restart/Reboot option.

Restart or Reboot Your Android Phone

Method 2: Check Network Connection

A good internet connection is very important in running of the app and when you don’t have then it starts crashing or sending the error message “Unfortunately, Skype has stopped”.

If you are using Wi-Fi data and it is creating issues then you should switch to mobile data. If it is working fine with mobile data then you should restart your Wi-Fi router or vice versa.

You can also check the internet connection by running other apps or anything on the web browser.

Additional Reading: How To Fix Skype Camera Not Working On Android

Method 3: Force Stop Skype

You can simply force stop the Skype app and then open it.

Below, follow the steps to so.

Step 1: Open Settings app on your phone.

Step 2: Then tap on Apps & notifications/Apps.

Step 3: Now, hit on App info and find Skype app and tap on it.

Step 4: After this, tap on Force Stop button and then on OK to confirm it.

Force Stop Skype On Android

Now, open the Skype app again and check whether the error is solved or not. If not, then move to the next solution.

Method 4: Update Skype App

If the new update for the app is available but you are still using an old version of it on your phone then it could cause unfortunately, Skype has stopped working.

So, check the update and if you find then immediately install it.

Here, follow the steps to update Skype on Android.

Step 1: Run Google Play Store app on your phone.

Step 2: Then, tap on your profile icon at the top left corner of the screen.

Step 3: After this, hit on my apps and games.

Step 4: Now, go to Update section and find update for Skype app. If you find the latest update then simply tap on Update button.

Additional Reading: Fix “Unfortunately, Email Has Stopped” On Android

Method 5: Clear Cache Of Skype App

Cache files are temporary data that are stored by the app so that it can open fast and run smoothly. But sometimes the cache files get corrupted and cause problems with the app. And to fix this, you need to clear the cache files.

Follow the below steps to clear cache of Skype app.

Step 1: On your Android phone, tap on Settings icon.

Step 2: After this, tap on Apps & notifications/Apps.

Step 3: Go to App info and then find Skype app and open it.

Step 4: Next, tap on Storage & cache and then on Clear Cache.

Clear Cache Of Skype App On Android

Now, open the Skype app and check whether the issue is fixed or not.

Additional Reading: Calm App Crashing On Android? Here’s Why & Real Fix!

Method 6: Turn On All Necessary App Permissions

You need to allow some permissions to the app so that it can function properly. In Skype, you need to allow permission to your phone’s camera and microphone to make a videos call. You need to also allow access to your phone’s storage if you wish to send a file to your contact.

So, if your Skype app is not working or sending the error message then you should check that you have allowed all necessary permissions in Skype app.

To check this, follow the below steps.

Step 1: Open Settings app and go to Apps & Notifications/Apps.

Step 2: Then tap on App info and find Skype app.

Step 3: Tap on Permissions. Now allow all the permissions that you find important. But there is some core permission that you need to allow. They are – Microphone, Camera, Storage, etc.

Turn On All Necessary App Permissions For Skype

Step 4: If these permissions are disabled then allow it by going to the denied section of the Skype app permission page. Hit on an item and tap on Allow to give permission.

Allow Microphone Permission For Skype App On Android

Additional Reading: TikTok Notifications Not Working On Android? Here’s Is The Real Fix!

Method 7: Check The Skype Heartbeat

It may be possible that the entire service of Skype has problems. If it is not connecting or “Unfortunately, Skype has stopped” error message is occurring then check out the Heartbeat page of the app. You can also access it from your app by tapping on 3 dots (menu) at the top-left and opening the Settings menu.

After this, choose the Help & Feedback from the given list on the left side. Then, hit on Skype Status to open a page in the browser.

Check The Skype Heartbeat

This heartbeat page will help you to know the Skype’s system status. And if there is any issue with the infrastructure, then you will be able to view it here.

This page will also show you the recent Skype problems list at the bottom as a reference.

Method 8: Uninstall And Reinstall Skype

You can also fix Skype app not working on Android by uninstalling and reinstalling the app itself.

To uninstall the app, tap and hold the Skype app icon and then hit on App info icon and tap on Uninstall. Or you also do thing by going to Settings > Apps & notifications > App info > Skype. And then tap on Uninstall.

Uninstall Skype App

Now, restart your phone and then open Google Play Store app. Enter the name of the app in the search box and then tap on Install button to reinstall the Skype app.

Additional Reading: [Android] Fix Instagram “An Unknown Network Error Has Occurred”

Method 9: Fix “Unfortunately, Skype Has Stopped” On Android Using Repair (Android) Tool

If you have applied all the above methods but still you are receiving an error message, then this could be due to Android OS software issues. In such cases try Repair (Android) software to fix “Unfortunately, Skype has stopped” on Android.

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Besides fixing the error message, it also solves other Android issues such as system update failure, stuck in boot loop, apps keep crashing, white or black screen, Play Store not working/responding, phone not getting charge, etc.

Note: Remember that Repair (Android) only works on Samsung phones and tablets.

Here, is the steps to use Repair (Android) tool to fix “Unfortunately, Skype has stopped” on Android.

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People Also Ask

1. Why Skype Suddenly Stopped Working?

There could be different reasons due to which Skype suddenly stopped working. Some of the main reasons are listed below.

  • Low storage space.
  • Poor internet connection.
  • Outdated Android OS and Skype app.
  • Corrupted cache files of the app.

2. Is Skype Compatible With Android?

Yes, Skype is compatible with Android as well as iOS devices.

3. What Do I Do If Skype App Says Unfortunately it has stopped?

If the Skype app says, unfortunately it has stopped then to fix this you need to follow some tips that are discussed below.

  • Restart your device.
  • If storage space is full then clear some storage space.
  • Update the app.
  • Install the latest version of OS for your device.
  • Clear cache files of Skype app.
  • Allow all necessary permissions to app.


Well, this guide was all about how to fix “Unfortunately, Skype has stopped” on Android. I hope the methods that I have mentioned above have helped you to solve the issue.

If you are a Samsung user then I would suggest you to try Repair (Android) tool to fix Skype not working/not opening/crashing/error or “Unfortunately, Skype has stopped” on Android.